Wells Fargo Interview Guide – Questions & Answers

 

Based on my experience with interviewing job candidates at Wells Fargo, I put together a list of twenty most common questions they use at this bank, in entry-level job interviews.

I also analyzed a common role play they use at the bank (especially when hiring new tellers and bankers), and other challenges you will have to deal with on a big day–when interviewing for the job with this banking giant.

Let’s have a look at some questions:

 

Why do you want to work at Wells Fargo?

Hint: You should focus on their vision, culture, working environment, portfolio, etc. You should simply talk about something that distinguishes them from their competitors.

Interviewers understand that job seekers would be happy to get a job at any bank, not only at Wells Fargo. However, you should do your best to convince them that Wells Fargo is your first choice. Pre-interview research will help you a lot in this case…

Good Answers

I meet all requirements and I believe that I would fit the working environment well, considering from what I have observed as a client of this bank. That’s why I prefer to work at Wells Fargo. I submitted my job applications also to two other banks, but WF is definitely my first choice.

I really like Wells Fargo. All members of my family belong to the millions of satisfied clients of your bank. I believe that you offer the widest portfolio of products and services for all demographic groups. That’s why I would love to work here and would be proud of it.

 

Why this position?

Hint: You should tell them that you believe to have the right skills and abilities for the particular role. You can also stress your motivation to do the job, connecting it to personal preferences, or other reasons.

We struggle with the motivation of employees in banks, so you should do your best to convince them that you’d enjoy doing the job you have applied for.

Good answers:

I believe to have the right personality for this job, plus it is really something I would enjoy doing. With the motivation I have, it would be easy to do a good job as a teller (analyst, mortgage specialist, manager, etc), and I am sure I won’t get bored after a few weeks or months in work.

I meet the requirements for this role better than for any other one. On the top of that, I had the same job in the past, so I have the experience and I believe I can bring some value to Wells Fargo while working on this position.

 

How did you hear about this job?

Hint: Many people apply for countless jobs. Browsing job boards, they submit their application everywhere. Recruiters at Wells Fargo want to find out if you are one of them, if the meeting you have with them is “just another job interview” for you.

It is important to give a clear answer to this question, mentioning the place where you found the offer. This will help to convince them that interview at Wells Fargo is the special one, the one that matters.

If you have a friend working at Wells Fargo, mention their name and say that they gave you great feedback on having a job at Wells Fargo.

Good answers

I found the job on monster.com two weeks ago. When I read the job description, I immediately decided to apply. It seemed like a perfect choice for me, something I’ve been looking for.

A friend of mine recommended me this job. She works for Wells Fargo in Dallas. She told me a lot about working environment and a typical day in work. I liked what she said, and I decided to apply.

I check new job offers at Wells Fargo website regularly. About two weeks ago, I finally found a job that is not far away from my place. I applied and here I am in the interview with you.

 

What is your availability?

Hint: You should neither look like someone desperate, someone who needs virtually any kind of a job as soon as possible, nor like somebody who is not sure whether they want to work at Wells Fargo.

The best answer is to say that you are available from the 1st day of the next month. In case that you can not start so soon, you should explain why you can not.

Good Answers

I can start from the 1st July (August, September…)

I can start ASAP. I am unemployed, and though I have also other interviews scheduled, Wells Fargo is my first choice. If you offer me a job, I will accept it and won’t even go to the other interviews.

I could possibly start tomorrow, but I want to finish the project I am currently working on. It would be very unprofessional and irresponsible if I left my current job right now. I need two or three weeks to finish the work and then I can start here.

 

How far are you willing to travel? / What location do you prefer?

Hint: The more options you mention, the better the chances of getting a job. If you have a car, you should say it.

However, I recommend you to mention also the most preferred location, to ensure you’ll get the job in the place, if available. Also, I would suggest avoiding talking about children you have, or about any other reason for your location preferences.

Interviewers should see you as someone flexible, as someone who is willing to sacrifice something for their job at Wells Fargo.

Good Answers

I have a car, and I can work anywhere in Washington D.C. and neighboring places.

I would prefer to work in this district. However, I would not mind traveling anywhere in the range of twenty miles.

This is a great opportunity for me. I really want to work at Wells Fargo, and grow professionally with your bank. I would not mind relocating, if there wasn’t another option. However, the best location for me is definitely Denver, a place where I live right now.

illustration of a handshake in an interview

 

Difficult, or easy?

It was easy so far, wasn’t it? It was easy because you saw the hints and sample answers. And I analyzed the most simple questions from the list. Let’s try to answer the following questions, without my help:

  • Talk about your background with cross-selling and how you assess customer needs to recommend appropriate products or services.
  • How do you handle stress?
  • Describe the strategy you employ when dealing with a challenging customer situation, and provide an example of when you used this approach.
  • What would you do if you knew someone was stealing?
  • Explain a situation in which you had to collaborate with colleagues and how your contributions helped you achieve a common goal.
  • Tell me about a time your integrity was tested.
  • Talk about successful sales experience.
  • What would you do if you were 500 dollars short when preparing to leave?
  • If a customer accused you of a bad service, what would you do?
  • Explain a time when you were busy and needed to prioritize the tasks ahead of you.
  • Tell us about your experience with banking software.
  • Describe a time when you have effectively resolved another person’s request. What was the situation and what kinds of information did you gather to help assist in resolving this request?
  • This job can be repetitive. What would motivate you to do it well every day?
  • Imagine that I am a customer of this bank. I came to deposit some money to my checking account. You are processing the transaction. I do not have a credit card yet. Try to use this opportunity to sell me the newest credit card we offer.
  • …..

Did you manage to you come up with a great answer to each of the questions they use at Wells Fargo, while interviewing people for entry level jobs? If not, you can practice these questions (and many more) with a life-like AI interview coach, and get an immediate feedback on your answer.

Just enter your email, pick one of the questions, start practicing for FREE, get an immediate feedback, try to do better, and eventually ace your interview. You can start right now on the website of our partner, Real Mock Interviews, here: Link to the practice of Wells Fargo interview questions. Enjoy and thank me later 🙂

Sincerely,

Jacob Gates

Your Personal Job Interview Coach