Brilliant Interview Answers for Walmart

By former Walmart manager and interviewer Jacob Gates

A front of one of the Walmart stores, in brick and in typical colors.

Walmart managers use nearly identical questions in every entry level interview.

It does not matter if you interview for a position of a security guard, a customer service assistant, or a shift manager. The questions will be the same.

I have made a list of most common Walmart interview questions, based on my interviewing experience at Walmart, and the most updated information I could get from my former colleagues. We will have a look at the following questions:

  1. Why do you want to work at Walmart?
  2. Why do you think you could be a good cashier (customer assistant, store manager, etc.) at Walmart?
  3. What was the most difficult situation you have encountered, and the simplest way you used to solve the situation?
  4. When in your last job did you go over and above for the customer?
  5. If another co-worker were gossiping about someone else something which was untrue, how would you react?
  6. If a customer accused you of bad service, what would you do?
  7. If a supervisor asked you to change the way your job was performed even though you knew you were doing it right, what would you do?
  8. Can you define the value you can bring to Walmart as an employee?
  9. What would you do if you had a disagreement with your manager?
  10. What can you improve about Walmart?
  11. This job is repetitive. What would motivate you to do it well every day?
  12. Tell me about a time when you found it hard to be courteous. How did you handle it? Why did you handle it that way? If it happened again, would you handle the situation differently?
  13. Explain a time when you had to meet a tight deadline. What was the reason for the deadline? What was the quality of work?
  14. Explain a time when you were busy and needed to prioritize the tasks ahead of you.
  15. What are your strengths and weaknesses?
  16. There are rules for everything we do. Tell me about a time when you thought it was important to follow a rule. Why was it important to follow this rule and how did following this rule affect the others?
  17. How long do you want to work for Walmart?
  18. Describe a time when you have effectively resolved another person’s request. What was the situation and what kinds of information did you gather to help assist in resolving this request?
  19. When are you able to start the job?
  20. Do you have any questions?


Question 1.: Why do you want to work at Walmart?

Hint: Try to focus on your personal preferences to the brand of Walmart, their vision, values, or product portfolio. You should simply talk about something that distinguishes Walmart from their competitors in your eyes, something their hiring managers should be proud of.

Alternatively you can say you believe to be the right match for the job, that the working environment at WM suits you, at least according to your observations as a customer of the retailer.


Good Answers:

I like the brand of Walmart, and the vision of the company. I prefer to do my shopping here. The way the customer assistants and cashiers approach us in a store is better then it is in other stores, at least in my experience. I would love to become one of these assistants.   

The way you work here, as well as the way the store is organized, resonates strongly with my values and beliefs. What is more, the store is located near my apartment, so it would be easy for me getting to work.


Question 2.: Why do you think you could be a good cashier (customer assistant, store manager, etc.) at Walmart?

Hint: Try to focus on strengths that are relevant for the job you apply for at Walmart. Stress your motivation to work hard, and to learn new things.

If you had similar job in the past, say that past employers and colleagues were satisfied with your work, and therefore you believe you’d do a good job at WM.


Good answers:

With my communication skills and cash handling experience, and with my understanding for the values you try to follow here at Walmart, I am sure I can be a great customer assistant.

I had the same job in the past, and I felt good doing it. My colleagues and superiors were satisfied with my work. I have no reason to doubt my ability to become a great assistant manager here at Walmart.


Question 3.: What was the most difficult situation you have encountered, and the simplest way you used to solve it?

Hint: If it is your first job application, you can talk about difficult situation from the college, or from personal life. If you had a job in retail before, it is better to speak about work related situation.

Anyway, your attitude matters, not the particular situation you narrate. Speak calmly, and be positive about life and the challenges it has thrown upon you. Do not judge anyone and do not forget that customers are always right–if you decide to speak about a problem you had with a customer.

Try to emphasize the lessons you learned when facing a difficult situation.


Good answers:

A drunken customer came to the petrol station where I have worked before. They started to attack my colleague verbally. She didn’t know what to do. I used my communication skills to politely address the offender. I sold them what they wanted and they left the store. The situation showed me that it is important to stay calm and not go into arguments with the customers.

The state exams were difficult and stressful. I wasn’t the best companion at that time, as I was nervous and angry when talking to people. Eventually I made a study plan for each day, from morning to evening, and I followed the plan to the point. I passed the exams and learned how important it is to organize your work and make a daily plan.


Question 4.: When in your last job did you go over and above for the customer?

Hint: As a great applicant for any customer service/sales job in retail, you should always go above and beyond for the customers. If you have no previous experience, say what you would do to go above and beyond with your service.

Your tone of voice is important when answering this question, or a similar one. You should speak with love and joy about every situation when you had to do (or wanted to do) something extraordinary for the customer. Interviewers should get the feeling that you enjoy doing something extra for the people you interact with in your job.


Good answers

I consider it my duty to always do my best for every customer. For example in my last job in retail, I called a friend, expert in the area of electronics, to ask for an advice when a customer asked me a specific question about a computer we were selling. The customer really appreciated what I did. Such moments make me proud of my work.

I always try to exceed the expectations of my customers. That’s the best way to motivate them to come back, and do business with us again. It also helps me to feel satisfaction in work. In my last job I visited a customer at home outside of our working hours, just to explain him and his wife the advantages of our mortgage plan, comparing it to the plans of other financial institutions. They could not make it in the hours, so I went to visit them.

I have never gone above and beyond with customer service, as this is my first job application. However, I understand the importance of customer satisfaction in retail, and I will always look for opportunities to deliver exceptional service. I believe that with every passing week in job I will understand better what works with the customers, and soon enough it will become easy for me to exceed their expectations.


Question 5.: If another co-worker were gossiping about someone else something which was untrue, how would you react?

Hint: Managers at Walmart do not want you to solve the problems of other employees. They want to hear that you focus on your job, and that you do not care about gossips at the workplace. They also prefer to hire employees who do not gossip.


Good answers:

I would simply answer it was not true and continue working. Gossips will always be present, and we have to accept them. However, I need to focus on my job, and have no time to think about the gossips of the others.

It is their opinion. I always try to have good relationship with my colleagues, and do not care about the gossips. I try to be friendly to everyone, but if other people can not get along each other, it is their problem, and I can do nothing about that.


Jacob Gates, author

Jacob Gates, author of the eBook

Dear Job Seeker,

Did you like the answers? I hope they helped you to understand what the interviewers at Walmart want to hear from you.

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  • Brilliant answers to twenty most common interview questions at Walmart.
  • Ideas on how to ace a virtual interview, phone interview and face to face interview at WM.
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Information about the book

Walmart Interview Guide cover, 2019 edition

  • Format: eBook (.pdf file format, you can read it on your desktop, mobile, or kindle, and you can easily print it if you want)
  • Author: Jacob Gates
  • Pages: 39
  • Updated for 2024
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What fellow Walmart employees think:

I had to answer twelve interview questions at Walmart. Ten questions were analyzed and answered in your guide. The interviewers were impressed with my answers and I didn’t lose my composure, which had happened to me before. I got a wonderful job of a customer service assistant in a local store. I would hardly make it without your guide.

Andrea Pulman, New York

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Local Walmart store is situated just five minutes walking distance from my apartment. When I saw a job opening for a store manager, I told myself: “Mark, you have to get this job!” I decided to do everything I could to succeed. Purchasing Walmart Interview Guide was one of the most important pieces of the puzzle. Answers to interview questions from your guide were excellent, and your suggestions really helped.

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Cover of 15 most common interview questions eBook, the bonus material

Learn how to answer the following interview questions:

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  • Why should we hire you?
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  • What are your weaknesses?
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P.S. Feel free to send me an email to gates[at]jacob-gates[dot]com, if you are still not sure how this guide will help you to get a job at Walmart. I try my best to answer all messages within twelve hours.