Brilliant Interview Answers for Walmart

By former Walmart manager and interviewer Jacob Gates

Walmart managers use nearly identical questions in every interview. It does not matter if they interview you for a position of a security guard, customer service assistant, or shift manager. The questions will be the same.I have made a list of most common Walmart interview questions, based on my interviewing experience at Walmart, and the most updated information I could get from my former colleagues. We will have a look at the following questions:

  1. Why do you want to work at Walmart?
  2. Why do you think you could be a good cashier (customer assistant, store manager, etc.) at Walmart?
  3. What was the most difficult situation you have encountered, and the simplest way you used to solve the situation?
  4. When in your last job did you go over and above for the customer?
  5. If another co-worker were gossiping about someone else something which was untrue, how would you react?
  6. If a customer accused you of bad service, what would you do?
  7. If a supervisor asked you to change the way your job was performed even though you knew you were doing it right, what would you do?
  8. Can you define the value you can bring to Walmart as an employee?
  9. What would you do if you had a disagreement with your manager?
  10. What can you improve about Walmart?
  11. This job is repetitive. What would motivate you to do it well every day?
  12. Tell me about a time when you found it hard to be courteous. How did you handle it? Why did you handle it that way? If it happened again, would you handle the situation differently?
  13. Explain a time when you had to meet a tight deadline. What was the reason for the deadline? What was the quality of work?
  14. Explain a time when you were busy and needed to prioritize the tasks ahead of you.
  15. What are your strengths and weaknesses?
  16. There are rules for everything we do. Tell me about a time when you thought it was important to follow a rule. Why was it important to follow this rule and how did following this rule affect the others?
  17. How long do you want to work for Walmart?
  18. Describe a time when you have effectively resolved another person’s request. What was the situation and what kinds of information did you gather to help assist in resolving this request?
  19. When are you able to start the job?
  20. Do you have any questions?


Question 1.: Why do you want to work at Walmart?

Hint: Try to focus on your personal preferences to the brand of Walmart, their vision, values, or product portfolio. You should simply talk about something that distinguishes Walmart from their competitors in your eyes, something their hiring managers should be proud of.

Alternatively you can say you believe to be the right match for the job, that the working environment at WM suits you, at least according to your observations as a customer of the retailer.


Good Answers:

I like the brand of Walmart, and the vision of the company. I prefer to do my shopping here. The way the customer assistants and cashiers approach us in a store is better then in other stores. I would love to become one of these assistants.   

The way you work here, as well as the way the store is organized, resonates strongly with my values and beliefs. What is more, the store is located near my apartment, so it would be easy for me getting to work.


Question 2.: Why do you think you could be a good cashier (customer assistant, store manager, etc.) at Walmart?

Hint: Try to focus on strengths that are relevant for the job you apply for at Walmart. Stress your motivation to work hard, and to learn new things.

If you had similar job in the past, say that past employers and colleagues were satisfied with your work, and therefore you believe to do it well.


Good answers:

With communication skills and past cash handling experience, and with my understanding for the values you try to follow here at Walmart, I am sure I can be a great customer assistant.

I had the same job in the past, and I felt good doing it. My colleagues and superiors were satisfied with my work. I have no reason to doubt my ability to become a great assistant manager here at Walmart.


Question 3.: What was the most difficult situation you have encountered, and the simplest way you used to address and solve it?

Hint: If it is your first job application, you can talk about difficult situation from the college, or from personal life. If you had a job in retail before, it is better to speak about work related situation.

Anyway, your attitude matters, not the particular situation you talk about. Speak calmly, and be positive about life and the challenges it throws on you. Do not judge anyone and do not forget that customers are always right, if you decide to speak about a problem you had with a customer.

Try to stress the lesson you learned when facing a difficult situation.


Good answers:

A drunken customer came to the petrol station where I have worked before. They started to attack my colleague verbally. She didn’t know what to do. I used my communication skills to politely address the offender. I sold them what they wanted and they left the store. The situation showed me that it is important to stay calm and not go into arguments with the customers.

The state exams were difficult and stressful. I wasn’t the best companion at that time, as I was nervous and angry when talking to people. Eventually I made a study plan for each day, from morning to evening, and I followed the plan to the point. I passed the exams and learned how important it is to organize your work and make a daily plan.



Question 4.: When in your last job did you go over and above for the customer?

Hint: As a great applicant for any customer service/sales job in retail, you should always go above and beyond for the customers. If you have no previous experience, say what you would do to go above and beyond with your service.

Your tone of voice is important when answering this question, or a similar one. You should speak with love and joy about every situation when you had to do (or wanted to do) something extraordinary for the customer. Interviewers should get the feeling that you enjoy doing something extra for the people you interact with in your job.


Good answers

I consider it my duty to always do my best for every customer. For example in my last job in retail, I called a friend, expert in the area of electronics, to ask for an advice when a customer asked me a specific question about a computer we were selling. The customer really appreciated what I did and I was happy to help them. Such moments make me proud of my work.

I always try to exceed the expectations of my customers. That’s the best way to motivate them to come back, and do business with us again. It also helps me to feel satisfaction in job. In my last job I visited a customer at home outside of our working hours, just to explain him and his wife the advantages of our mortgage plan, comparing it to the plans of other financial institutions. They could not make it in the hours, so I went to visit them.

I have never gone above and beyond with customer service, as this is my first job application. However, I understand the importance of customer satisfaction in retail, and I will always look for opportunities to deliver exceptional service. I believe that with every passing week in job I will understand better what works with the customers, and soon enough it will become easy for me to exceed their expectations.


Question 5.: If another co-worker were gossiping about someone else something which was untrue, how would you react?

Hint: Managers at Walmart do not want you to solve the problems of other employees. They want to hear that you focus on your job, and that you do not care about gossips at the workplace. They also prefer to hire employees who do not gossip.


Good answers:

I would simply answer it was not true and continue working. Gossips will always be present, and we have to accept them. However, I need to focus on my own job, and have no time to think about the gossips of the others.

It is their opinion. I always try to have good relationship with my colleagues, and do not care about the gossips. I try to be friendly to everyone, but if other people can not get along each other, it is their problem, and I can do nothing about that.

From: Jacob Gates
Cambridge, Massachusetts
Friday, 17th November 2017

Dear Job Seeker,

Did you like the answers? I hope they helped you to understand what the interviewers at Walmart want to hear from you, and how to make a good impression on them, and get a job at Walmart.

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A strange interview?

I’ve interviewed job applicants at Walmart for more than two years, and I often heard people saying:

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  • Format: Adobe Instant Download (.pdf format, you can read it on your computer, tablet, kindle, or smart phone, or you can print it)
  • Author: Jacob Gates
  • Pages: 39
  • Updated for 2017
  • Average customer rating:

(99 reviews)

  • 60 days risk-free money back guarantee


  • On discount right now

Order Wal-Mart Interview Guide


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